Spa Etiquette
Appointments
Please call us to schedule your ultimate spa experience to insure your preferred date and time. We require a valid credit card when booking your services.
Spa services are intended for guests 18 and older, some exceptions apply.
Cancellation/No Shows
To avoid charges, we require a 24 hour cancellation notice. Less than 24 hour notice, and client no-shows will be charged the full amount of all scheduled services.
Check In
- We recommend that you arrive 15 minutes prior to your scheduled appointment, as services begin promptly on time.
- Pre-service consultation forms are required for your safety, please inform your therapist of any health concerns.
- To ensure a peaceful environment for everyone, please turn off or silent your cell phone.
- We ask clients to keep up with all personal items during your visit. Lockers are provided on request. We are not responsible for personal belongings.
Your Treatment
- The therapist will step out to give you time to make yourself comfortable and undress to your level of comfort.
- For spa services robes, wraps, and slippers are provided on request.
- All client information is confidential.
Gratuity
Prices and services are subject to change. Gratuities are not included, and are at your discretion. 15%-20% is customary for excellent service and greatly appreciated.
Gift Certificates
Gift certificates may be purchased for products, services, or dollar amount. They expire 3 months from date of purchase, are non-refundable, non-transferable, and must be presented for payment.
Right of Refusal
We reserve the right to refuse service to any client for improper conduct.
Payment
We accept cash, checks, Visa, MasterCard, and Discover.
